How can we help your business?
The CX Pro, LLC is a Customer Experience (CX) consultancy that helps companies create or integrate Voice of Customer (VoC) initiatives to improve Net Promoter Score (NPS). We also provide Business Intelligence, Operations Strategy, Technology Strategy, and Change Management consulting to small and middle-market companies with an emphasis on subscription-based, recurring-revenue businesses.
- Net Promoter Score Implementation
- Voice of Customer Initiatives
- Dis-satisfier Analysis
- Social Media and Online Review Management/Enhancement
- Employee NPS Surveys
- Data Visualization
- Management Dashboards
- Executive Scorecards
- Contact Center Optimization
- Workforce Management
- Field Operations Benchmarking
- Enterprise Platform Analysis
- Cloud Computing Transition
- Mobile Application Deployment
- Collaboration Tools
- Intranet/Knowledge-base Implementation
- Social Media Strategy
- Breakthrough Change Implementation
- Managing Disruptive Initiatives
- Acquisition Transition Planning/Implementation
If you have a project that encompasses any combination of Customer Experience, Operations, Technology and/or Change, we'd love to chat with you!