How can we help your business?
The CX Pro, LLC is a Customer Experience (CX) consultancy that provides Fractional COO services and also helps companies create or integrate Voice of Customer (VoC) initiatives to improve Net Promoter Score (NPS). We also provide Business Intelligence, Operations Strategy, Technology Strategy, and Change Management consulting to small and middle-market companies with an emphasis on subscription-based, recurring-revenue businesses.
Net Promoter Score Implementation
Voice of Customer Initiatives
Social Media and Online Review Management/Enhancement
Employee NPS Surveys
Job Design & Work Measurement
Supply Chain Management
Sales & Operation Planning
Statistical Process Control
Capacity & Constraint Management
Contact Center Optimization
Field Operations Benchmarking
Enterprise Platform Analysis
Cloud Computing Transition
Mobile Application Deployment
Social Media Strategy
Breakthrough Change Implementation
Managing Disruptive Initiatives
Acquisition Transition Planning/Implementation
If you have a project that encompasses any combination of Customer Experience, Operations, Technology and/or Change, we'd love to chat with you!