The CX Pro, LLC is a Customer Experience (CX) consultancy that provides Fractional COO services and also helps companies create or integrate Voice of Customer (VoC) initiatives to improve Net Promoter Score (NPS).  We also provide Business Intelligence, Operations StrategyTechnology Strategy, and Change Management consulting to small and middle-market companies with an emphasis on subscription-based, recurring-revenue businesses.

Customer Experience

  • Net Promoter Score Implementation

  • Voice of Customer Initiatives

  • Dis-satisfier Analysis

  • Social Media and Online Review Management/Enhancement

  • Employee NPS Surveys

Operations Strategy

  • Product Design/Strategy

  • Managing Quality

  • Location/Layout Strategy

  • Job Design & Work Measurement

  • Supply Chain Management

  • Inventory Management

  • Aggregate Planning

  • Sales & Operation Planning

  • Scheduling

  • Decision-Making Tools

  • Statistical Process Control

  • Capacity & Constraint Management

  • Contact Center Optimization

  • Workforce Management

  • Field Operations Benchmarking

Business Intelligence

  • Data Visualization

  • Management Dashboards

  • Executive Scorecards

Technology Strategy

  • Enterprise Platform Analysis

  • Cloud Computing Transition

  • Mobile Application Deployment

  • Collaboration Tools

  • Intranet/Knowledge-base Implementation

  • Social Media Strategy

Change Management

  • Breakthrough Change Implementation

  • Managing Disruptive Initiatives

  • Acquisition Transition Planning/Implementation

If you have a project that encompasses any combination of Customer Experience, Operations, Technology and/or Change, we'd love to chat with you!