Chapter 14.6 - Improving the Supply Chain
/14.6.1 Location Pooling
14.6.2 Lead-Time Pooling
14.6.3 Delayed Differentiation
The CX Pro
Customer experience consultants for recurring revenue service-based businesses.
@TheCxPro
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RT @Hyken: You may have heard the expression, “Take a walk in your customer’s shoes.” The idea is that you put yourself in the… https://t.co/LeG4Sh8YgU -
Thanks!! https://t.co/XkDXX6Bw79
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RT @BlakeMichelleM: This week, three #companies were in the news for making high-profile announcements that could go either way for… https://t.co/krnOWRALIo
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RT @Paul_CUXPO: Great article from @Hyken & @Forbes showing 5 Ways To Deliver Customer Amazement In A Modern CX World! 1 - Experie… https://t.co/EV168BSh6I
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RT @Hyken: While AI may not, in fact, replace the human interaction, it could, in fact, go hand in hand to offer a better cust… https://t.co/0F00fO8cKI
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Come see me present... "Customer Experience 101: Dealing with the Divinely Discontent" at #PSATEC next week!… https://t.co/PhR61NMX0X
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Check out the Business Education article on Forecasting I recently wrote for @mhkbusinessnews https://t.co/recHOtrbB4
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Divinely discontent, indeed. #ListenToTheCustomer https://t.co/dwy8BykqWS
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Excited and honored to have been able to contribute to the first issue of @mhkbusinessnews magazine! Thanks to… https://t.co/zMnP2tGd54
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RT @Hyken: Everyone wants customer feedback. Or, do they? Too many companies ask for #feedback & then don’t do anything with i… https://t.co/ZUfpwfAf3b